SHIPPING POLICY

We try to send out craft kits within 2-3 days of the order being received but at very busy times there may be a slight delay. If your order is for a special day or occasion do let us know and we will do our best to get it there on time.

 

Parcels are sent out by Royal Mail 1st class post.  We keep proof of postage but unfortunately cannot track an item once it leaves us.

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Something wrong?

Please contact us and we will try to fix i,  arrange a refund or exchange.

Changed your mind?

We all do sometimes - If that is what's happened just send the kit back in its original packaging, let us know, and we will refund the purchase price once we receive it back. Our address is at the bottom of the page.

Run out of wool?

We supply enough wool to make up
each kit with the 
tension specified
by
 the wool manufacturer.

Knitting tensions vary so much that
occasionally
 people run out. . . and 
sometimes have lots left over.
Although we do not sell individual
balls of wool. if this happens contact
us and we sort it out for you.

 

CONTACT US

admin@charlieandhannah.co.uk

4 Batsford Village

Moreton-in-Marsh

GL569QB

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